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PirateSpins Privacy Policy

At PirateSpins, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your data when you access and use our platform at piratespins.com. By creating an account or using our services, you acknowledge that you have read and understood this policy. We encourage you to review it carefully before proceeding.

Who We Are

PirateSpins Casino is owned and operated by Vertexion Systems, registered under number 473502, with a registered address at Kaya Lirio 47, Otrobanda, Willemstad, Curaçao. Vertexion Systems also acts as the payment agent for all transactions processed through our platform. We operate under a Curaçao gaming licence and serve players across international markets. If you have any questions regarding this policy or how we handle your data, please contact us at support@piratespinssupport.com.

Information We Collect

When you register and use our services, we may collect the following categories of personal information:

  • Full name, date of birth, and nationality
  • Email address, phone number, and residential address
  • Username and account credentials used at PirateSpins login
  • Payment information, including transaction history for both fiat and cryptocurrency payments
  • Identity verification documents submitted during KYC checks
  • Device information, IP address, browser type, and operating system
  • Gameplay data, session logs, and wagering activity
  • Communications you send to our customer support team

We collect this information directly from you during registration, through your use of our services, and automatically through cookies and tracking technologies deployed on our platform.

How We Use Your Information

At PirateSpins, we use the data we collect for a number of legitimate and necessary purposes, including:

  • Verifying your identity and age to comply with our licensing obligations
  • Processing your deposits and withdrawals in fiat and cryptocurrency
  • Managing your account, bonuses, loyalty points, and VIP status
  • Detecting and preventing fraud, collusion, money laundering, and other unlawful activity
  • Conducting internal audits on transactions and gameplay, particularly for withdrawals of $5,000 or more
  • Providing customer support via live chat and email
  • Sending you promotional communications about bonuses, free spins, and new features — where you have given consent
  • Complying with applicable laws and regulatory requirements

Legal Basis for Processing

We process your personal data on the following legal grounds:

  • Contractual necessity — we need your information to provide you with access to PirateSpins Casino real money services and to fulfil our obligations to you as a registered player
  • Legal obligation — we are required by law to verify your identity, monitor transactions, and maintain records
  • Legitimate interests — we process certain data to protect our platform, investigate suspicious activity, and improve our services
  • Consent — where applicable, we will ask for your consent before sending marketing communications or using non-essential cookies

Data Sharing and Disclosure

We do not sell your personal data to third parties. However, in the course of operating our platform, we may share your information with:

  • Payment processors and financial institutions handling your deposits and withdrawals
  • Identity verification and KYC service providers
  • Game software suppliers whose titles are featured on our platform
  • Fraud prevention and security partners
  • Regulatory authorities, law enforcement agencies, or courts where we are required by law to disclose information
  • Third-party service providers who support our technical operations, subject to strict data protection agreements

All third parties we engage are contractually obligated to handle your data securely and only for the purposes for which it was shared.

Cookies and Tracking Technologies

Our PirateSpins platform uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and deliver relevant content. Cookies we deploy include:

  • Essential cookies — necessary for the platform to function correctly, including maintaining your session after PirateSpins login
  • Analytics cookies — help us understand how players interact with our site so we can improve performance
  • Marketing cookies — used to deliver relevant promotions and track the effectiveness of our advertising

You may manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. If you request account closure, we will retain certain records in compliance with anti-money laundering legislation and our licensing conditions. Unused bonus winnings and associated data are subject to a 30-day inactivity policy, after which they are voided in accordance with our General Terms and Conditions.

Your Rights

Depending on your jurisdiction, you may have the following rights in relation to your personal data held by us at PirateSpins:

  • The right to access the personal data we hold about you
  • The right to request correction of inaccurate or incomplete data
  • The right to request erasure of your data, where legally permissible
  • The right to object to or restrict certain types of processing
  • The right to data portability, where applicable
  • The right to withdraw consent at any time, without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at support@piratespinssupport.com. All requests must be submitted from the email address registered on your account. We will respond within a reasonable timeframe and in accordance with applicable law.

Security of Your Data

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our PirateSpins Casino platform uses encryption, secure servers, and access controls to safeguard sensitive information. While we take every reasonable precaution, no system can be guaranteed entirely secure, and we encourage you to use a strong password and keep your account credentials confidential.

Responsible Gambling and Data

As part of our commitment to player welfare, we may process certain data related to your gameplay patterns and account activity to identify signs of problem gambling behaviour. This processing is carried out in the interest of player protection and responsible gaming compliance.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you via email or through a prominent notice on our platform. Your continued use of PirateSpins Casino following such notification constitutes your acceptance of the revised policy. We recommend checking this page periodically to stay informed of how we protect your data.

Contact Us

If you have any questions, concerns, or complaints about how we handle your personal data, our team is available 24/7 via live chat — the most efficient way to reach us. You may also contact us by email at support@piratespinssupport.com. All email enquiries must be sent from the address registered on your PirateSpins account so that we can verify your identity and assist you effectively.

Content updated: July 21, 2026